Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ghoffashop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@ghoffashop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@ghoffashop.com
To Perm for 10 days in Russia. while everything suits. Wool from dogs and cats well removes
Please delivery! Strachonen product! препоръчвам!
Arrived in a week sent by mail Brasil. Well packed with a box inside another. The product is very good, no equivalent for this price in the country. Already use for a few weeks and helps in cleaning. Children also love.
It was working just 20 min and I was shocked to see such a lot of dust in it. Recommend to everybody. Especially it came to me in 5 days.Very fast!!
Lovely vacuum cleaner. Works fine. An inexorable assistant. Value for money.
Very Quick shipping and arriving to Bulgaria. After two days cleaning:1.The robot dosnt go to the charging station, it Just stop when battery is gone. 2.Water tank keeps water inside, so mop is dry all the time. 3.Cleaning good dust and hair. For this price is Ok for me.
Delivery is fast, the vacuum cleaner is good, cleans as it should. Satisfied
Prekę gavau per 4-ias Dienas. Viskas veikia kolkas ESU patenkinta.
While for 12 hours on charging, tomorrow test cleaning, I'll write off
This is the garbage he wiped in 60m2 and Meto-working 2 in 2 days. I received the cleaner in few days. It cleans the home better than I, and draws some corners that I do. Very worth up to a small home! Saves much power!
Cuper.
Greitas pristatymas 4D. D., gaila, Kad Neturi navigacijos, truputi kvailai vazyneja, bet LYG IR isvalo Viska.
Labai Geras puikiai veikia. Gautas per savaite. Isbandytas veikia puikiai. Pasieke net campus. Iskart nupirkau Antra vieneta I kitus NamUs.
Very fast delivery, dpd brings it to home, came in 5 days to Lithuania, first day tried, I liked it, charging in 5 our was over and worker 4 hours.
Wife is very pleased
Väga Kiire kohaletoimetamine eestisse. Olen tootega väga Rahul.
Very nice item for the price. Came to Lithuania in 4 days! Its just amazing. Wet and dry functions works well on laminate and tiles. Wet is not too wet and perfect for water sensitive surfaces. Robot smoothly goes on the carpet and cleans it well. I also have a husky that sheds a lot, the robot cleaned perfectly and collected all the fur from the floor. Inside the package there are some additional parts (see pictures). I am grateful for the store for such a fast shipping. Item handed by the DPD courier. It feels like Christmas in a middle of a summer. Will comment more how it feels after some time of using.
Nice
4 days delivery to Lithuania, I am very satisfied!
Very nice!
Ordered on Saturday and in Wednesday was already U me. Póki what works flawlessly. Is Super
Looks very good, but found more noisy that V5S plus. Still will evaluate if some louder noises is not defective.
On 18.06.2020, an order was made to Poland in the city of Lodz and already 22.06.2020 the courier delivered us a long-awaited gift. The robot is super, very quiet compared to the vacuum cleaner)) the color is good, the complete set includes everything that was indicated when buying. immediately checked the work of the robot and of course were satisfied, After the first time, dry cleaning such a feeling was that we never cleaned in our apartment)) divorce with wet cleaning is not and it's super. recommend 5 +
Robot wypróbowany, póki what works unqualified, pack well spakowana, all comply with the description.
Great product. Worthy command
Super.Jsem nadšená.Robot přišel for 5dni from objednání DPD. Krásně zabalený.Velmí Tichý, krásně vysává and vytírá.Bohaté příslušenství.Děkuji power. It is můj druhý robot. This První Byl sice about něco chytřejší (sám se zaparkoval, jezdil sistematičteji), but with mnohem více dražší and VE srovnání udělají stejnou práci.Doporučuji!!! Nabýjí se CCA 2hod and vysaje Nebo umyje CCA 100 m2 for jednu battery..